Removing the SmartCloud Notes data for a deleted user account or subscription

After a user account is permanently deleted or an IBM SmartCloud® Notes® subscription is removed from a user account, the SmartCloud Notes data such as the mail file remains for 30 days. Use this procedure to force the deletion of the user data from the service, if you do not want to wait the 30 days.

About this task

In most situations, there is no need to force the deletion of the SmartCloud Notes data. However, if an account is permanently deleted and you want to create a new account that uses the same email address and common name, the SmartCloud Notes data must first be deleted.

Note: If the initial account deletion occurred within seven days from the time that you added the SmartCloud Notes subscription, the SmartCloud Notes data is removed immediately after the account is permanently deleted and this procedure is unnecessary.

You can delete the data of a user whose SmartCloud Notes subscription was removed but who still has a user account. However, do so with caution; if you later add back the subscription, the user starts with a new mail file and Notes ID in the service.

Procedure

  1. Log on to the service as an administrator.
  2. If your account also has the User role, click Admin > Manage Organization.
  3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
  4. In SmartCloud Notes Administration, under Users and Groups, click Users.
  5. If your organization uses partitions, select the partition.
    Tip: If you do not know the user's partition, click User Accounts in the navigation pane to locate the user and view the partition assignment. Alternatively, if you have the Administrator role, select All to view the names of users in all partitions.
  6. In the navigation pane, click Deleted Users.
  7. Optional: To search for a name if many users are listed, type the beginning characters of any of the following user values:
    • Distinguished name, for example, Samantha Daryn/Renovations.
    • Internet email address, for example, sdaryn@renovations.
    • Last name, for example, Daryn.
    A "starts with" search matches values for names that begin with letters you specify. It does not include results where the specified letters are simply included in the name. For example, the results of a search on ma might include masmith@renovations and Kristin MacGyver, but would not include tamado@renovations. Search results can include a maximum of 1000 names. You cannot use the wildcard character (*) when you search.
  8. Click Delete Data next to the name of the user whose data you want to remove, and then confirm the deletion.

Results

The user data is removed from the service and the user name is removed from the Deleted Users page.