After a user account is permanently deleted or an IBM
SmartCloud® Notes® subscription
is removed from a user account, the SmartCloud Notes data
such as the mail file remains for 30 days. Use this procedure to force
the deletion of the user data from the service, if you do not want
to wait the 30 days.
About this task
In most situations, there is no need to force the deletion
of the SmartCloud Notes data.
However, if an account is permanently deleted and you want to create
a new account that uses the same email address and common name, the SmartCloud Notes data
must first be deleted.
You can delete the data of a user whose SmartCloud Notes subscription
was removed but who still has a user account. However, do so with
caution; to add back the SmartCloud Notes subscription, you must provision
the user again through SmartCloud Notes Administration.
In this case, the user starts with a new mail file, unless you transfer
an on-premises mail file before you provision the user again.
Procedure
- Log on to the service as an administrator.
- If your account also has the
User role, click .
- In the System Settings section
of the navigation pane, click IBM SmartCloud Notes.
- In SmartCloud Notes Administration,
under Users and Groups, click Users.
- If your organization uses partitions, select the partition.
Tip: If you do not know the user's partition, click User
Accounts in the navigation pane to locate the user and
view the partition assignment. Alternatively, if you have the Administrator
role, select All to view the names of users
in all partitions.
- In the navigation pane, click Deleted Users.
- Optional: To search for a name if many users
are listed, type the beginning characters of any of the following
user values:
- Distinguished name, for example, Samantha Daryn/Renovations.
- Internet email address, for example, sdaryn@renovations.
- Last name, for example, Daryn.
A
"starts with" search matches values for names that begin
with letters you specify. It does not include results where the specified
letters are simply included in the name. For example, the results
of a search on
ma might include
masmith@renovations and
Kristin
MacGyver, but would not include
tamado@renovations.
Search results can include a maximum of 1000 names. You cannot use
the wildcard character (*) when you search.
- Click Delete Data next to the name
of the user whose data you want to remove, and then confirm the deletion.
Results
The user data is removed from the service and the user name
is removed from the Deleted Users page.