Changing a Notes user name

In a hybrid environment, you use the Domino® Administrator client on-premises to change a user's Notes® name. The steps initiate a series of administration process requests.

1. Determine if there are any problems that might prevent a successful rename. Finding any problems before you attempt a rename saves time. Do not skip this step.
   1. Log on to http://www.ibmcloud.com/social using the e-mail address and password of a SmartCloud Notes user with the Administrator role.
   2. If your account also has the User role, click Admin > Manage Organization.
   3. In the System Settings section of the navigation pane, click IBM SmartCloud Notes.
   4. Click Users.
   5. In the Search box, type the beginning characters of any of the following user values to display the user's name:
      • Distinguished name, for example, Samantha Daryn/Renovations.
      • Internet email address, for example, sdaryn@renovations.
      • Last name, for example, Daryn.

      A "starts with" search matches values for names that begin with letters you specify. It does not include results where the specified letters are simply included in the name. For example, the results of a search on ma might include masmith@renovations and Kristin MacGyver, but would not include tamado@renovations. Search results can include a maximum of 1000 names. You cannot use the wildcard character (*) when you search.
   6. Click the user's name in the search results.
   7. Under Available actions for this user, click Rename Report.
   8. If you see the message User is ready for rename, continue to the next step. If you see the message User is not ready for rename, read the explanation that is shown and correct errors. Repeat this step until you see the message User is ready for rename.
      Examples of common errors reported:

      The user's ID file is not in the vault. Do not rename this user yet. 
      First, upload the user's ID file to the vault.

      There is a problem with the password that is associated with the user's ID
      in the vault.  Do not rename this user yet. Reset the user's password and tell the user
      to log in with the new password.

      The user is already in the process of being renamed. 
      Do not rename this user yet. Wait for the current rename to complete. If this message occurs
      for more than 3 days in a row, contact IBM support for help.

2. From the IBM® Domino Administrator client, on a server whose directory you synchronize with servers in the service, perform the steps that correspond to your goal.

   Table 1. Steps to change a user's names

   Goal	Steps
   You want to change any of the following names: Common name, for example, change Samantha Daryn/Renovations to Samantha Brown/Renovations Alternate name Short name Important: If you want to change multiple names for one user, do so in one rename operation. If you want to change a name and the Internet address, do so as part of one rename operation.	Tools > People > Rename > Change Common Name For more information, see the topic about renaming a Notes user's common or alternate name in the Domino documentation.
   You want to change the certifier portion of the name. For example, change Samantha Daryn/Renovations to Samantha Daryn/PowerRenovations. Optionally, you also want to change any of the following values: Common name Alternate name Short name Internet address Important: If you want to change the certifier name and other names or the Internet address for one user, do so as part of one rename operation.	Tools > People > Rename > Request Move to New Certifier For more information, see the topic about moving a user name in the name hierarchy in the Domino documentation.

3. Optional: If you changed the common name or Internet address, optionally edit the user account to match:
   Note: Users can change their common names themselves by editing the My Account Settings page. Users cannot change their own login email addresses.
   1. Log on to the service as an administrator.
   2. If your account has the user role, click Admin > Manage Organization.
   3. Click User Accounts, click the arrow next to the account to edit, and select Edit User Account.
   4. In the User Information tab, update one or both of the name fields.
   5. If you changed the Internet address, in the Account Login tab, optionally update the Email field to match the new address. The Email field serves only as the identity used to log in to the service from a browser; the SmartCloud Notes service uses the Internet address field in the Person document to determine the Internet address for mail routing.