After you provision users, check the status of their IBM
SmartCloud® Notes® subscriptions. This task is not
necessary if you used the Mail Onboarding Manager.
Before you begin
Complete one of the following procedures:
Procedure
- Log on to the service as an administrator.
- If your account also has the
User role, click .
- In the System Settings section
of the navigation pane, click IBM SmartCloud Notes.
- In the Provisioning section of the SmartCloud Notes Administration
window, click Provisioning Status.
- Display the names of the users whose status you want to
check. In the Search box, type the beginning
characters of any of the following user values:
- Distinguished name, for example, Samantha Daryn/Renovations.
- Internet email address, for example, sdaryn@renovations.
- Last name, for example, Daryn.
A
"starts with" search matches values for names that begin
with letters you specify. It does not include results where the specified
letters are simply included in the name. For example, the results
of a search on
ma might include
masmith@renovations and
Kristin
MacGyver, but would not include
tamado@renovations.
Search results can include a maximum of 1000 names. You cannot use
the wildcard character (*) when you search.
- In the Status field, select one
of the following options:
Option |
Description |
In Progress |
Show all users in the search results who are in the process
of being provisioned. The service is setting up mail files and doing
other steps to prepare user accounts. Users that are shown in this
view cannot use the SmartCloud Notes service
yet.
Note: It is possible for user accounts to be in a Held state.
This state can be seen only in IBM Connections™
Cloud user
accounts by clicking Home and then User
Accounts. The Held state indicates
that service is performing routine checks. It does not indicate that
there is a problem. Do not delete and then re-add the account. Resolution
often takes a few hours or less; however, on some occasions it can
take a few days. If you are concerned that the Held state
is not changing, contact customer support.
|
Done |
Show all users in the search results who are successfully
provisioned. The service has finished preparing the mail files and
accounts of these users, and the users can use the service.
One
of the following states is shown for each user: - Pending: This state indicates that a user
has not yet logged in to the SmartCloud Notes service
and accepted the terms of use.
- Active: this state indicates that a user
has logged in to the service and accepted the terms of use.
|
Error |
Show all users in the search results who cannot be provisioned
because of an error. If you see a user in this state, contact support
to help you resolve the error.
|
What to do next
When users are listed in the Provisioning
Status page as Done and in the Pending state,
help users get started with the service.