Troubleshooting
The Troubleshooting
and support topics provide strategies for diagnosing and solving problems
with IBM Security Access Manager.
- Getting started with troubleshooting
Problem determination, or troubleshooting, is a process of determining why a product is not functioning in the expected manner. - Diagnosing problems with diagnostic tools
When problems do occur, use the information about diagnostic tools to learn how to identify and possibly resolve them. - Troubleshooting on the appliance
Use appliance options to view system resources and logs. - Verifying the deployment
The installation of Security Access Manager involves the installation and configuration of a number of prerequisites. - Collecting events to diagnose or audit server operations
You can collect events for diagnostic and auditing purposes of the servers. - Customize logging events with routing files
Routing files are ASCII files that customize the logging of message and trace events for C language-based servers, daemons, and other C-language programs and applications. - Java properties files
Java™ properties files are ASCII files that are used to customize event logs for Java based Security Access Manager servers, daemons, and other Java-language programs and applications. Beyond customizing logs, these properties files are used to configure other aspects of the application. - Message event logging
The contents of log files can be useful sources of information when you monitor or troubleshoot Security Access Manager servers. - Trace event logs
Security Access Manager provides configurable tracing capabilities that can aid in problem determination. Unlike message logs, trace logs (or tracing) are not enabled by default. - Common Security Access Manager problems
- Common user registry problems
This chapter details common user registry or directory server problems that you might encounter when you use Security Access Manager. - Single sign-on Issues: Windows Desktop single sign-on, Kerberos, and SPNEGO
Use the following information to troubleshoot and resolve single sign-on issues that involve Windows Desktop single sign-on, Kerberos, and SPNEGO. - Common problems with WebSEAL servers
The following information details the common problems with WebSEAL servers. - Risk-Based Access External Authorization Service plug-in
The Risk-Based Access (RBA) External Authorization Service (EAS) component provides a runtime XACML EAS plug-in for WebSEAL to enforce a policy decision. WebSEAL becomes the authorization enforcement point to access resources protected by RBA. - Troubleshooting certificate compliance issues
When you enable Security Access Manager applications to implement a security compliance standard, certain settings are required. - Serviceability commands
- Troubleshooting Advanced Access Control
Use the known problems, solutions, and limitations to troubleshoot the Advanced Access Control module. - Support Information
To isolate and resolve problems with your IBM products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products.