Fix Pack
6

Integrating TADDM with ServiceNow

TADDM 7.3 Fixpack 6 adds support of an Integration Plugin or a Tool, to integrate TADDM discovery data with ServiceNow CMDB.

Purpose
TADDM offers a highly comprehensive discovery solution covering length and breadth of customer deployed infrastructure; whereas ServiceNow provides a flexible software as a service solution. The purpose of integrating TADDM with ServiceNow CMDB helps in enabling TADDM discovery available through ServiceNow UI along with other data processing or analysis facilities.
Reference
Reference links for TADDM and ServiceNow.
Solution Architecture
ServiceNow Integration is achieved by creating a generic tool or plugin framework capable of having software connectors for both source and target data flows. The plugin should be able to receive data from source data connector, perform the configured data transformations and pass on the transformed data to the target data connector. It is the sole responsibility of the connectors to interface with the end-points for data extraction and integration. This integration of TADDM discovery data with ServiceNow CMDB supports initial bulk migration and any subsequent Configuration Item (CI) dynamic updates using push data mechanism.
Running the Integration Plugin
To run the Integration Plugin, execute the following steps:
Integrating TADDM with ServiceNow CMDB
In TADDM 7.3 Fixpack 6, this Integration focuses on migrating or pushing discovery data from TADDM to ServiceNow instance via REST APIs.
Appendix A: Properties used in the integration
Properties used in the integration.
Appendix B: Integration Plugin parameter help for different modes
./plugin.sh – The script can be executed with 3 different arguments ‘start’, ‘status’ and ‘stop’.
Appendix C: Error codes and description
REST Messages sent to ServiceNow instance return the below mentioned HTTP response codes.
Appendix D: Supported CI list
CI name and their supported type:

Parent topic: Administering