Troubleshooting and support
If you are having problems with your IBM® Integration Bus Healthcare Pack applications, use the following techniques to help you to diagnose and solve the problems.
For information about the techniques that you can use to diagnose problems, see Troubleshooting and support in the IBM Integration Bus product documentation.
To view the solution
to a problem that you encounter when you use IBM Integration Bus Healthcare
Pack, select the corresponding
problem from the following list:
- IBM Integration Bus Healthcare Pack nodes and patterns not shown after installation
- Uninstallation does not complete
- Reverting to an earlier version of the IBM Integration Bus Healthcare Pack
- Error messages when you deploy the MedicalDeviceInput node
- Deploying a BAR file that contains the HL7 DFDL message model produces a BIP5043E error
- The web-based monitoring web page cannot be opened
- No pattern instances are available to select when you are viewing web-based monitoring
- Patterns from IBM WebSphere Message Broker Connectivity Pack for Healthcare do not display in web-based monitoring for IBM Integration Bus Healthcare Pack
- When you are viewing web-based operational monitoring for a Healthcare pattern, no messages/second or last message information is shown
- When you create a pattern instance of the Healthcare: HL7 to HL7 DFDL pattern, you see an error message
IBM Integration Bus Healthcare Pack nodes and patterns not shown after installation
Uninstallation does not complete
Reverting to an earlier version of the IBM Integration Bus Healthcare Pack
Error messages when you deploy the MedicalDeviceInput node
- Scenario: When you try to deploy a message flow that contains the MedicalDeviceInput to an integration node, the deployment fails and an error message is shown.
- Solution: Restart the integration server to which you want to deploy the message flow, and deploy the message flow.
Deploying a BAR file that contains the HL7 DFDL message model produces a BIP5043E error
The web-based monitoring web page cannot be opened
- Scenario: When you enter the URL for the web-based monitoring page, no page is displayed, or an HTTP 404 Not Found message is shown.
- Explanation: This problem might exist because the URL for the web user interface server is incorrect, or the web user interface server is not running.
- Solution: Check that you are using the correct URL to access the web-based monitoring web page; see Accessing web-based monitoring. Ensure that the web user interface server is running and is configured correctly; see Configuring the web user interface server and Enabling and disabling the web user interface in the IBM Integration Bus product documentation.