If you have a problem with your IBM® software, you want it resolved quickly. Begin
by searching the available knowledge bases to determine whether the
resolution to your problem is already documented.
Procedure
- Search the product documentation
IBM provides extensive
documentation. Product documentation can be installed on your local
computer or on a local intranet. Product documentation can also be
viewed on the IBM website. You
can use the powerful search function of the product documentation
to query conceptual and reference information as well as detailed
instructions for completing tasks.
- Search the Internet
If
you cannot find an answer to your question in the product documentation,
search the Internet for the latest, most complete information that
might help you resolve your problem, including:
- IBM technotes
- IBM downloads
- IBM Redbooks® publications
- IBM developerWorks®
- Forums and newsgroups
- Internet search engines