Configuring the Exchange Server for reachability

To verify reachability, the Microsoft Exchange Server agent sends an email message to the server, and measures the amount of time to receive an automated response. Before you start the agent, you must configure the Exchange Server to automatically respond to email messages.

Before you begin

Before you configure the Exchange Server, ensure that the following tasks are completed:
  • A mailbox is created for the user on the Exchange Server that you want to monitor.
  • The user that you created for the agent is a domain user.
  • The servers in your Microsoft Exchange organization are configured for mail flow between servers.

Procedure

Complete the following steps for each Exchange Server for which you want to verify reachability:

  1. Log in to Microsoft Outlook by specifying credentials of the user that you created.
  2. Click Next on the Startup window.
  3. Select Yes and click Next.
  4. In the Microsoft Exchange Server field, type the name of the Exchange Server.
  5. In the Mailbox field, type the name of the user that you created.
  6. Click Finish.
  7. Click OK.
  8. Click Tools > Rules and Alerts > New Rule.
  9. Select Start from a blank rule.
  10. Select Check messages when they arrive and click Next.
  11. Select the following options:
    • Where my name is in the To: box
    • With specific words in the subject or body
  12. Under Step 2 in the window, click Specific words.
  13. In the Specify words or phrases to search for in the subject or body field, type AVAILABILITY CHECK.
  14. Click Add.
  15. Click OK and then click Next.
  16. Select Have the server reply using a specific message and click a specific message.
  17. In the email message editor, type the following text in the subject field of the message:
    CHECK RECEIVED: MAILBOX AVAILABLE.
  18. Close the email message editor and click Yes to save these changes.
  19. Click Next.
  20. When you are asked about exceptions, do not specify any restrictions.
  21. Click Next.
  22. Click Finish and then click OK.

What to do next

Configure the Microsoft Exchange Server agent.