Validating connectivity to the data center

Successful configuration of your Cloud APM environment includes confirming that your monitoring agents and console users can connect the Cloud APM server.

Determine the IP address of the Cloud APM data center where your subscription is based:

1. Find the geography location code embedded inside the APM subscription URL where <geo> is the code:

   and console users

   https://.customers.<geo>.apm.ibmserviceengage.com

   Example: https://1234567890abcdef1234567890abcdef.customers.na.apm.ibmserviceengage.com

   Geography location code	Data center	Region
   na	Washington, D.C.	North America
   eu	Amsterdam	Europe
   ap	Sydney	Asia Pacific
   in-ap	Chennai	Asia Pacific

2. Test connectivity to ensure that your firewall rules allow return traffic from all three IP addresses for your data center through port 443.
   1. To test connectivity for downloading agent packages, point your browser to the IP address for your location:

      na	https://169.47.30.166
      eu	https://159.8.20.242
      ap	https://130.198.88.182
      in-ap	https://169.38.69.54

      If you have connectivity, you are prompted to validate the certificate. After you accept the certificate, the ibm.com page is displayed.
   2. To test connectivity for agent communication, point your browser to the IP address for your location:

      na	https://169.47.30.165
      eu	https://159.8.20.241
      ap	https://130.198.88.181
      in-ap	https://169.38.69.53

      If you have connectivity, you are prompted to validate the certificate. After you accept the certificate, a forbidden error is displayed.
   3. To test connectivity for Cloud APM console communication, point your browser to the IP address for your location:

      na	https://169.47.30.164
      eu	https://159.8.20.240
      ap	https://130.198.88.180
      in-ap	https://169.38.69.52

      If you have connectivity, you are prompted to validate the certificate.