Setting up a service definition
This information describes how to set up a service definition based on your performance objectives. A service definition contains all of the information necessary for workload management processing. Based on this information, you should be able to set up a preliminary service definition using the worksheets provided. Then, you can enter your service definition into the ISPF administrative application with ease.
The service definition is the way to express your installation's
business goals to your sysplex. In order to do this, you must understand
your installation's business environment from the following areas:
- What are your installation's revenue-earning workloads?
- Is there a business priority to the workloads?
- Do you understand what kind of service users expect and the timeframe they expect it in?
- Do you understand the service you can deliver?
Even if your installation does not currently have an SLA, or other written performance objectives, users most often have service expectations.
- How can you use monitoring and performance products to gather information?