PKI Services is attempting to process a request or a certificate that involves a key generated by PKI Services. The processing requires the set up of e-mail notification to notify a client of the transaction ID or the key ID so that the client can pick up the certificate through a provided link. The message to be sent is derived by reading the message form from a file or data set specified in the General section of the PKI Services configuration file. Either the file name was not specified correctly, or the file read was unsuccessful. The configuration file keyword in error is displayed. The name of the failing file or data set and the error code encountered are also displayed, if known.