Using keywords to identify a problem

In general, when you contact IBM®, you are asked to identify the problem with a full set of keywords. A full set of keywords for the NFS identifies these specific keywords:

Component identification keyword
Release level keyword
Type-of-failure keyword
Service level keyword

This example displays a full set of keywords:

5695DF121 R1VS MSGGFSA865I UW12345

Note:

5695DF121 - Signifies the component identification keyword.
R1VS - R1VS is the release level keyword for the z/OS NFS server, FMID HDZ11VS. R1VC is the release level keyword for the z/OS NFS client, FMID HDZ11VC. See Table 1 for a list of the z/OS® NFS FMIDs and their corresponding releases.
MSGGFSA865I - MSGGFSA is the type-of-failure keyword prefix for the z/OS NFS server. MSGGFSC is the type-of-failure keyword prefix for the z/OS NFS client.
UW12345 - Service level keyword.

Table 1. z/OS NFS FMIDs and release names
FMID	z/OS Release
HDZ11VS	Release 7 NFS server
HDZ11VC	Release 7 NFS client
HDZ118N	Release 8 NFS client and server
HDZ119N	Release 9 NFS client and server
HDZ1AN0	Release 10 NFS client and server
HDZ1B1N	Release 11 NFS client and server
HDZ1C1N	Release 12 NFS client and server
HDZ1D1N	Release 13 NFS client and server
HDZ221N	Version 2 Release 1 NFS client and server

These sections explain individual keywords and their relation to the full set of keywords used to describe a NFS program failure.

A search in IBMLink/Service using the first keyword, the NFS component identifier, alone would detect all reported problems for the entire program product. Each keyword added to the search argument makes the search more specific, thereby reducing the number of problem descriptions to be considered. Sometimes you can find a correction for a problem without using the full set of keywords. Each keyword after the first is optional.