If your installation does not have access to IBMLink/ServiceLink, z/OS NFS also provides telephone support. Within the U.S.A. and Puerto Rico, call the following number and request assistance for the z/OS NFS feature by specifying the program number 5695DF121 and release level keyword.

IBM Support Center
1-800-237-5511
Monday through Friday, 8 a.m.-5 p.m. (excluding national holidays)    

When contacting IBM, be prepared to supply the following information:

• Your customer number
• Release level
• Current® service level (from the APAR list)
• Keyword set or sets used to search in IBMLink/Service

You will be asked to describe the Network File System server and client machine environment. The IBM support representative might request the following relevant information.

• A minimum set of input commands on the client machine or z/OS® operator console that reproduces the error.
• A copy of the minimum output from the client machine or z/OS operator console necessary to illustrate the failure.
• A copy of the z/OS NFS server log data set, the z/OS NFS client log data set, or both log data sets created by the input commands provided to recreate the error.
• Storage dump (if for an abnormal end).
• Linkedit map (if for abnormal end).
• Other supporting material, such as trace file printout from a network analyzer.
• For DOC z/OS Network File System Guide and Reference (z/OS Network File System Guide and Reference) failures, include the revision number and page(s) containing the error, and a description of the problem it caused.
• A copy of the attributes data set.
• A copy of the exports data set.
• A copy of the Network File System startup procedure.