SMP/E for z/OS Messages, Codes, and Diagnosis
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Reporting message problems

SMP/E for z/OS Messages, Codes, and Diagnosis
GA32-0883-01

Recommended documentation

  • Message number
  • Issuing module and offset where issued
  • Sequence of events leading to the problem
  • SMPLOG output with the complete message text
  • JES job log
  • JES allocation messages

Follow this procedure to gather the recommended documentation and report the problem:

  1. Look up the message in SMP/E messages and follow the recommended procedures.
  2. Identify the issuing module.

    Rerun the job, if possible, and place the DEBUG MSGMODID command before the command that is causing the problem. This will prefix each SMP/E message with the name of the module that issued the message and the offset where the message was issued. See Tracing SMP/E messages for more information about the DEBUG MSGMODID command.

  3. Check the JES job log for any messages associated with the SMP/E job.
  4. Report the problem to the IBM® Support Center.

    After asking for your account name, license number, and other customer identification, the service representative will ask for a brief description of the problem.

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