Recommended documentation
- Message number
- Issuing module and offset where issued
- Sequence of events leading to the problem
- SMPLOG output with the complete message text
- JES job log
- JES allocation messages
Follow this procedure to gather the recommended documentation and
report the problem:
- Look up the message in SMP/E messages and
follow the recommended procedures.
- Identify the issuing module.
Rerun the job, if possible, and
place the DEBUG MSGMODID command before the command that is causing
the problem. This will prefix each SMP/E message with the name of
the module that issued the message and the offset where the message
was issued. See Tracing SMP/E messages for more
information about the DEBUG MSGMODID command.
- Check the JES job log for any messages associated with the SMP/E
job.
- Report the problem to the IBM® Support
Center.
After asking for your account name, license number, and
other customer identification, the service representative will ask
for a brief description of the problem.