You should report a problem when:
- HCM output is missing or contains unexpected information
- HCM fails to respond to the requested action, or incorrectly responds
to the requested action without any message.
- The information/data displayed in a window is wrong or unclear
The following information is required when reporting the problem
to the IBM Support Center:
- Task to be accomplished
- Sequence of windows (dialog boxes) used
- Name (title) of the window in error
- Last message displayed on the screen
The following is an attempt to give you some guidance for describing the
problem:
- What operating system version are you running on (Windows 95 or
higher)?
- What were the symptoms, if any?
- What are the other active programs?
- Is the problem recurring?
- What was the last sequence of events that led to the problem?
- Did these events run successfully in the past?
- If the problem is associated with a specific action, note the
variables and parameters.