This section describes how to update the local
copy of the Knowledge Base used for automated problem analysis.
Automatic update of the local knowledge database
Scans are run against a Knowledge Database, which is installed with the
IBM Support Assistant product. Periodically, the IBM Support Assistant team
updates the Knowledge Database with new symptoms and stores it on an IBM server.
For the best possible results, you should always run scans against the most
recent version of the Knowledge Database. If your system is able to connect to IBM download servers at
the start of a scan, IBM Support Assistant will try to check if updates to the
Knowledge Database are available.
If IBM Support Assistant finds an update to the Knowledge Database, you will be
given the option to upgrade to the most recent version prior to running the scan.
Manual update of the local knowledge database
If your system is not able connect to IBM download servers, then you can still download the latest
knowledge database and install it manually.
- Download the following files from the
IBM Server: kbdbversion.json and
localKB_<version>.zip
- Copy the files to the machine(s), where the IBM Support Assistant
server is currently running. This might not be the same machine, where
the browser is currently running.
- Change directory to the folder
<install directory>/ToolBox/com.ibm.esupport.p1pd/tools/Lucene/resources
- If multiple users are currently accessing the IBM Support Assistant application, inform them
to not perform any scans, while the Database is being upgraded. Failure to
do so might yield unexpected results.
- Rename the file localkbdata.zip,
kbdbversion.json and the
index/ folder. i.e:
localkbdata.zip can be renamed to
localkbdata.zip.bak and
index/ can be renamed to
index.bak/
- Unzip the localKB_<version>.zip file
- Edit the kbdbversion.json and update the
install date to the current date and save the file
- You are done. You do not have to restart IBM Support Assistant.