This section describes the Symptoms tab in IBM Support Assistant, which shows results from an automated analysis scan of all the files within a case.
The information in this tab is only available after the case has been scanned. See Automated Problem Analysis for details on how to initiate a scan of a case.
This view shows a list of all the potential anomalies or "Symptoms" found in the files within in the case, ranked in order of probable relevance. In this view you can quickly search for symptoms related to the problem that you are investigating. You can view detailed information by selecting the individual symptoms. When an individual symptom is selected, a details section appears on the screen where you can see the following information:
| Detail | Description |
|---|---|
| Knowledge Base Matches | Displays any known potential solutions found in IBM Knowledge Bases such as Technotes and or APARs, that matches this particular symptom |
| Symptom Occurrences | Displays the individual occurrences of each symptom. It provides information such as the server and exact timestamp of the occurrence of the symptom on a specific file. Selecting an individual occurrence displays a snapshot of the exact occurrence of the symptom, as well as other details. |
| Symptom Details | Displays detailed information about the individual symptom (common to all occurrences of that same symptom). |
| Containing Files | Displays the files that contain the symptoms. Files contained in archives are also included. Selecting any of the files allow you to see the details of each individual file as well as opening the file. |