Overview Tab

This section describes the Overview tab in IBM Support Assistant, which shows results from an automated analysis scan of all the files within a case.

The information in this tab is only available after the case has been scanned. See Automated Problem Analysis for details on how to initiate a scan of a case.

This tab displays consolidated overview of information found in all the files encountered during the scan, in the form of a list of properties such as:

Product version information
Platform information (Java and operating system versions)
Server names
Server instances (where each instance represents one restart of a given server)
Host names
Available trace information (trace settings in each file)
Notable files such as automated collections, tool results, etc.

By clicking on any value for any property, you can see a list of all the files within the case in which that particular value was found (for example all the files associated with a given server, or containing a given trace setting, etc.)

For each type of property, the special value "[unknown]" is used to list the files within the case in which the value of that particular property could not be determined.

Automated Problem Analysis - Overview Tab