This section describes the Knowledge tab in IBM Support Assistant, which shows results from an automated analysis scan of all the files within a case.
The information in this tab is only available after the case has been scanned. See Automated Problem Analysis for details on how to initiate a scan of a case.
This view shows a list of potential solutions found for all the symptoms identified during the scan of this case, such as Technotes or APARs that might apply to each symptom. You can view detailed information by selecting each individual entry in the list. When an individual knowledge base match is selected, a details section appears on the screen where you can see the following information:
| Detail | Description |
|---|---|
| Knowledge Base Matches | Displays details about an individual known potential solution found during the scan from IBM Knowledge Bases such as Technotes and or APARs. A link to search IBM for the Technote or Apar is provided. |
| Symptom Occurrences | Displays the individual occurrences of each symptom associated with the selected knowledge base match. It provides information such as the server and exact timestamp of the occurrence of the symptom on a specific file. Selecting an individual occurrence displays a snapshot of the exact occurrence of the symptom amongs other details. |
| Symptom Details | Displays detailed information about the individual symptoms associated with the selected knowledge base match. |
| Containing Files | Displays the files that contain the symptoms. Files contained in archives are also included. Selecting any of the files allow you to see the details of each individual file as well as opening the file. |