Automated Problem Analysis - Added Information in the Files Tab

In addition to the information and actions always provided in the Files tab, (see the File Management section for more information) this view displays additional information after an automated analysis scan of the case has been performed. This information includes:

• A count of the number of symptoms found within each file
• A count of any potential Knowledge Base matches associated with symptoms found within each file
• The first and last timestamp of all the log entries within each file (if applicable)

In addition, by selecting any file in the list, you can see a details view that provides further information for that file, including a summary of product versions found, file type information and a link to download the file.

Finally, by using the selector in the upper left corner of the Files tab, you can switch between a Tree View and a Flat View:

• The Tree View shows only the files contained within a single directory, together with a directory navigator on the left side of the screen
• The Flat View shows a single list of all the files across all the directories and subdirectories within the case that were scanned, such that they can be easily searched and sorted. Moreover, this view also shows individual entries for items that cannot normally be seen in the Tree View:
  • If the case contains one or more archive files (jar, tar, zip, etc.), the Flat View display one entry for each file contained within each archive, even if these archives have not been explicitly unpacked
  • If a large log file contains multiple restarts of the server, each of these restarts is show independently as a "segment" under the main entry for the log file itself