Introduction

This section provides a high-level overview in order to obtain a basic understanding of the product.

IBM Support Assistant Team Server is a web-based application to assist you in organizing, analyzing and diagnosing issues with software. It provides the concept of cases to group problem diagnostic files together with respect to an overlying issue. Using an intuitive interface, it provides easy case management, file management, problem determination tooling capabilities and automated analysis capabilities.

IBM Support Assistant includes its own server which is easily configured and maintained. IBM Support Assistant may be installed as a Team Server so that a group of users can all access a single, shared instance of IBM Support Assistant by simply pointing their browsers to it. Alternatively, it can also be installed as a single-user desktop application and can be accessed through a browser by pointing to the local server.

Key benefits

Key benefits of the IBM Support Assistant include, but are not limited to, the following capabilities:

Case Management: simplified organization of your problem determination investigation
File Management: enhanced capabilities to help you search through files quickly and perform common actions against them
Tools: analysis tools to generate reports and assist you in problem investigation
Automated problem analysis: an automatic scan of all available files to detect and diagnose common problems
Intuitive web UI: with an emphasis on simplicity, you can easily open a browser to access the application and tools
Server-based application: install once and collaborate with multiple team members. Analysis processing can be off-loaded from your desktop
Single-user desktop: run the IBM Support Assistant application on your desktop if you prefer a single-user mode
Tool Administration: install, update and remove problem determination tools directly from IBM Support Assistant

Welcome to IBM Support Assistant Team Server

Key benefits