You can enable existing hover windows on fields to suit
your needs. For example, you can add a hover window to show the contact
details for the owners of service requests. In general, you can show
related information on any fields that support lookup.
About this task
The following hover windows are immediately available on
some fields but can be enabled on other fields:
| Field |
ID |
|---|
| Asset |
asset_recordhover |
| Work Order |
wo_recordhover |
| Person |
person_recordhover |
| Item |
item_recordhover |
In a large company, a supervisor is
responsible for ensuring that service requests are assigned to the
correct responder. To get contact information for the owner, the supervisor
typically navigates to the Person record, which takes time and decreases
efficiency. The supervisor wants to be able to hover the mouse over
the
Owner field and see the details of the
owner of a service request. You can enable a hover window on the
Owner field
in the Service Requests application so that the supervisor can hover
over the field and see the full name, email address and telephone
number of the owner of the service request, without leaving the record.