Sending announcement emails

Broadcast messages to your users. Announcements are emails that are sent by administrators to all of the users in their organization.

About this task

Use announcements to notify your users of important information for your organization.

Procedure

  1. Click Administration > Manage Organization.
  2. Click Web Mail Cloud.
  3. Click Announcements in the Mail section.
  4. Click New Announcement to create an email announcement.

    The required fields are From, Subject, Message, and Delivery. The Subject cannot exceed 100 characters and the Message cannot exceed 8000 characters. If you want users to be able to reply to your announcement, enter a valid email address in Reply-to. To send a preview of your announcement to a specific user, select Delivery > Send a preview Announcement to and enter in the appropriate email address. Make sure Delivery > Send to all users in the company is selected to send the announcement to all users.

    Announcements are not sent to any alternate email addresses specified in user accounts. In addition, users that are external to your organization cannot receive announcement emails.

What to do next

New announcements take a few minutes to process before they are sent out. You can check on the status of the announcement by clicking the announcement itself and viewing the announcement State. After the announcements are sent out, they are listed as Completed in the Web Mail Cloud > Announcements page.