Running the tcpdump command on the Video MCU Server

To troubleshoot an Sametime® Video MCU Server outage, run the tcpdump command to collect data, check all logs and stop and restart the Video MCU Server.

Before you begin

Enable MCMS and CS logging by completing this procedure: Enabling MCMS and CS logs on the Video MCU.

About this task

Enable additional logs and run tcpdump only when you are recreating a problem. Disable the logs and stop the tcpdump process when you are finished recreating the problem.

Procedure

  1. On the Video MCU Server, enter this command:

    tcpdump -i eth0 -s0 -w mcu.pcap

  2. To stop collecting tcpdump data, press Ctrl + C.