Troubleshooting

To help you resolve problems, use diagnostic tools such as IBM Support Assistant and tracing to capture system errors.

Tools for troubleshooting and diagnostics
A number of tools and resources are available to help you troubleshoot issues and resolve problems that users might encounter while using IBM® WebSphere® Portal. If you need further assistance, you can use the tools described here to identify and collect information to help IBM Support determine the underlying cause of a problem.
Logging and tracing
If you are experiencing a problem, you might want to enable tracing and then re-create the problem to capture more log information. You can enable logging and tracing for software that is included with WebSphere Portal. Enabling tracing makes log output more verbose. For example, you can enable tracing within WebSphere Application Server to obtain information about application servers and other processes.
Troubleshooting the Configuration Wizard
The configuration wizard provides tools for troubleshooting and recovering from errors, such as logs, step commands, and reset options.
Error message codes
Each message code consists of a product identifier, component identifier, a unique number, and a message type identifier. The product identifier is EJP and there are many components. There are three message types: error, information, and warning.
Contact support
For contact information, see to the IBM Software Support site.

Parent topic: IBM Digital Experience: IBM WebSphere Portal and IBM Web Content Manager V8.5 and V9 documentation

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