Support information

If you have a problem with your IBM® software, you want to resolve it quickly. IBM provides the following ways for you to obtain the support you need:

Online

Go to the IBM Software Support site at http://www.ibm.com/software/support/probsub.html and follow the instructions.

IBM Support Assistant

The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. The ISA provides quick access to support-related information and serviceability tools for problem determination. To install the ISA software, go to http://www.ibm.com/software/support/isa.

Troubleshooting Guide

For more information about resolving problems, see the problem determination information for this product.

For more information about these three ways of resolving problems, see the appendix on support information in Tivoli® Workload Scheduler: Troubleshooting Guide.