Capturing specific performance metrics, as the problem occurs in your environment, is essential to help IBM® support personnel with the analysis.
Most performance problems appear as unacceptable response times or resource usage. Performance problems can slowly develop over time, as a result of dwindling resources, or suddenly as the result of a hardware or software change in the environment.
As part of the standard product support package, IBM will help to determine whether a performance problem is a result of a product defect. Gathering key performance metrics, from the customer environment will be a key part of this activity. The comprehensive analysis of a performance problem is a billable service that is offered to Tivoli® Storage Manager customers. For more information, see the Software Support Handbook at http://www.ibm.com/support/customercare/sas/f/handbook/home.html.