It is possible that a drive mapping is incorrect and that a storage agent is using a valid, but different directory than that of the server. In this case, the storage agent can access the file, but the server cannot. Use the QUERY PATH command with the F=D parameter to list the directories associated with drive maps for drives in the indicated library and ensure that the directories are correct and identical. Use the UPDATE PATH command to update any incorrect directory entries. To move the file into the correct directory, use the Windows move command or the Unix mv command, depending on your platform.