You can follow some general guidelines on troubleshooting
and preparing information for IBM® support.
Trying the action again
- Shut down the IBM TSM HSM Recall Service.
- Shut down the IBM TSM HSM Tasks Service.
- Shut down the IBM TSM HSM Monitor
Service, if it is installed.
- Save and delete the log files.
- Set the log levels to the highest level (Full) and ensure that the log file size is sufficiently large..
- Restart the IBM TSM HSM Recall Service (hsmservice.exe) and verify that
the service is running.
- Restart the IBM TSM HSM Tasks Service (hsmtasks.exe) and verify that the service is running.
- Restart the IBM TSM HSM Monitor
Service(hsmmonitor.exe) and verify that the
service is running.
- Retry the action, if you still have an issue, retry the action
using another method, for example:
- Use the HSM for Windows client GUI instead
of the Command Prompt window or vice versa.
- Check permissions by creating a file in the directory of the stub
file you are trying to retrieve.
- From an application, such as MS Word, open and save the file in
question.
Collecting data and files for IBM support
A technical note provides
steps for generating and collecting information that can help the IBM Support Center assist you. See IBM technical document 1456651Collecting Data for IBM Tivoli® Storage Manager HSM for Windows at https://www.ibm.com/support/docview.wss?uid=swg21456651.