Troubleshooting Process Portal spaces

The following sections describe issues that you might encounter in Process Portal spaces, and provide information about possible solutions.

For additional troubleshooting information, see Enabling tracing for widgets in dashboard spaces.

Timeout for REST calls in human task management widgets

While working with widgets in Process Portal spaces, the following error message might occur when you try displaying a large list of tasks:

The request timed out. No data can be displayed.
- Close details
Error:timeout exceeded (JavaScript Error)
at _287/func@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/dojo.js:14 _287@https://9.110.183.67:9443/mum/js/bluedojo/161/dojo/dojo.js:14

As an example, you might encounter this error after migrating IBM® BPM to V8.5.6 from an earlier version that uses WebSphere® Process Server V7.0.

The default timeout for the asynchronous REST calls is 20000 milliseconds (ms). To increase the timeout for the human task management widgets, complete the following steps:

Open the administrative console of the server where Business Space is installed.
Under Resources > Resource Environment > Resource Environment Providers, select Mashups_ConfigService, and then select Custom properties.
Create a property named com.ibm.bpc.widget.requestTimeout, and set its value to an appropriate timeout value, in milliseconds.
Select the com.ibm.mashups.properties.client property and add ,com.ibm.bpc.widget.requestTimeout to its value. Because this is a comma-separated list of values, ensure that a comma precedes the added value.