Troubleshooting the TRIRIGA Workplace Reservation Manager Add-in
If an issue occurs when you install or use the IBM® TRIRIGA® Workplace Reservation Manager Add-in for Microsoft Outlook, several logs can help to diagnose the issue.
Problems during installation of the add-in
If the installation process reports errors or it completes but the IBM TRIRIGA Reserve add-in does not display on the Microsoft Outlook ribbon, check the installation log file for errors. The log file is in the folder that you specified for the /L option on the msiexec.exe command line.
Problems with use of the add-in
If the add-in reports errors or you encounter problems with the add-in, check the add-in log file outlook.log in %LocalAppData%\IBM\TRIRIGA Reserve Outlook Addin\.
To generate more detailed logging messages, you can enable Debug in the configuration. Due to the large volume of information you might encounter in a log, enable Debug for a limited time while you are working to troubleshoot a problem.
- In Microsoft Outlook, open the add-in options. Select . In the Add-ins section, select the IBM TRIRIGA Reserve Integration Addin and select Add-in Options.
- Select Debug to turn on full add-in logging.
- In the Max log file size field, specify a maximum size in megabytes for outlook.log. The add-in appends information to the log each time it runs so it continues to grow. When the file exceeds the maximum size, the add-in saves the log and creates a new one.