Troubleshooting help from IBM

If you are not able to resolve a WebSphere® Application Server problem by following the steps described in the troubleshooting topics, by looking up error messages in the message reference, or by looking for related documentation on the online help or the IBM support page, contact IBM® Technical Support.

Purchase of WebSphere Application Server entitles you to one year of telephone support under the Passport Advantage® program. For details on the Passport Advantage program, visit https://www.ibm.com/software/passportadvantage/.

If you cannot resolve your problem by any of the preceding methods:
  1. Go to the WebSphere Application Server support page.
  2. Expand the Contact Support section.
    • Click Exchanging information with IBM Tech Support, and follow the information collection instructions provided.
    • Click Directory of worldwide contacts to find the appropriate contact information for your geography.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see information about MustGather. IBM Support might ask you to run this tool and submit the output.

Consulting

For complex issues such as integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. To learn about these services, browse the https://www.ibm.com/services/fullservice.html website.