IBM
Software Support provides assistance with product defects.
Before you begin
Before
contacting IBM Software
Support, your company must have an active IBM software maintenance contract,
and you must be authorized to submit problems to IBM. For information about the types
of maintenance contracts available, see
"Premium Support" in
the
Software Support Handbook at:
techsupport.services.ibm.com/guides/services.html Procedure
Complete the following steps to contact IBM Software Support with a problem:
- Define the problem, gather background information, and
determine the severity of the problem. For help, see the "Contacting IBM" in the Software
Support Handbook: techsupport.services.ibm.com/guides/beforecontacting.html
- Gather diagnostic information.
- Submit your problem to IBM Software Support in one of the following
ways:
Note: If
you require support for any IBM product that is packaged as part of the DB2® pureScale® software
stack, then open a service request or problem management record (PMR)
for the IBM® DB2 pureScale Feature.
Opening a PMR for the DB2 pureScale Feature helps
resolve problems more efficiently.
What to do next
If the problem you submit is for a software defect or for
missing or inaccurate documentation, IBM Software Support creates an Authorized Program
Analysis Report (APAR). The APAR describes the problem in detail.
Whenever possible, IBM Software
Support provides a workaround that you can implement until the APAR
is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM Software Support
website daily, so that other users who experience the same problem
can benefit from the same resolution.
DB2 10.5 for Linux, UNIX, and Windows