ARSSUPPORT utility

You can use ARSSUPPORT, a Java™ based tool to gather diagnostic information such as log entries. This tool is especially helpful when you need to report problems to IBM® service.

The ARSSUPPORT utility is delivered in the arssupport.jar file. To invoke the utility, use this command:

java -jar arssupport.jar

Prerequisites

Ensure that you have Java runtime version 1.5 or higher to run this program.
Ensure that you are logged on to the operating system using an ID that has the administrator authority on Windows or root authority on UNIX.
On Windows systems, run ARSSUPPORT from the Content Manager OnDemand command prompt.
To retrieve system log entries, ensure that the Content Manager OnDemand server is running.
The data are collected from the computer where ARSSUPPORT is run.

Syntax


>>-arssupport--+--------+--+--------------------+--+-----+------>
               '- -h--?-'  '- -I--instance name-'  '- -l-'   

>--+--------------+--+-----------------+--+---------------+----->
   '- -m--minutes-'  '- -o--outputpath-'  '- -p--password-'   

>--+-------------+--+-----+------------------------------------><
   '- -u--userid-'  '- -v-'

Parameters

-h: Use this parameter to display help and usage information about this tool.
-I instance name: Specify the instance name to collect the instance information. If you do not specify this option, ARCHIVE is used as the instance name.
-l: Specify this parameter to retrieve system log entries. If you do not specify this option, the log entries for the past 60 minutes are retrieved. Ensure that you use this parameter with the -u parameter.
-m minutes: Specify how many past minutes of the system log entries to retrieve from the server. The maximum is 6000 minutes.
-o outputpath: Specify the output directory name. If the output directory is not specified, the output directory is the current directory.
-p password: Password that you use to access the server.
-u userid: The user ID that you use to access the server. If the -l parameter is specified, the -u parameter is required.
-v: Verbose output while running.

ARSSUPPORT generates information about a Content Manager OnDemand server including information about its configuration and system environment. ARSSUPPORT archives all files into one compressed file, arssupport.zip, and places this file in the odsupport subdirectory of the output directory.

Examples

   java -jar arssupport.jar -h

   java -cp ./arssupport.jar com/ibm/cm/od/arssupport -o c:\pmr11256 -l -u admin

   java -cp ./arssupport.jar com/ibm/cm/od/arssupport -o . -I instance -l -m 28 -u admin