You can use ARSSUPPORT, a Java™ based
tool to gather diagnostic information such as log entries. This tool
is especially helpful when you need to report problems to IBM® service.
The ARSSUPPORT utility is delivered in the
arssupport.jar file.
To invoke the utility, use this command:
java -jar arssupport.jar
Prerequisites
- Ensure that you have Java runtime
version 1.5 or higher to run this program.
- Ensure that you are logged on to the operating
system using an ID that has the administrator authority on Windows or root authority on UNIX.
- On Windows systems,
run ARSSUPPORT from the Content Manager OnDemand command prompt.
- To retrieve system log entries, ensure that the Content Manager
OnDemand server is running.
- The data are collected from the computer where ARSSUPPORT is run.
Syntax
>>-arssupport--+--------+--+--------------------+--+-----+------>
'- -h--?-' '- -I--instance name-' '- -l-'
>--+--------------+--+-----------------+--+---------------+----->
'- -m--minutes-' '- -o--outputpath-' '- -p--password-'
>--+-------------+--+-----+------------------------------------><
'- -u--userid-' '- -v-'
Parameters
- -h
- Use this parameter to display help and usage information about
this tool.
- -I instance name
- Specify the instance name to collect the instance information.
If you do not specify this option, ARCHIVE is used as the instance
name.
- -l
- Specify this parameter to retrieve system log entries.
If you do not specify this option, the log entries for the past 60
minutes are retrieved. Ensure that you use this parameter with the
-u parameter.
- -m minutes
- Specify how many past minutes of the system log entries to retrieve
from the server. The maximum is 6000 minutes.
- -o outputpath
- Specify the output directory name. If the output directory is
not specified, the output directory is the current directory.
- -p password
- Password that you use to access the server.
- -u userid
- The user ID that you use to access the server. If the -l parameter
is specified, the -u parameter is required.
- -v
- Verbose output while running.
ARSSUPPORT generates information about a
Content Manager OnDemand server including
information about its configuration and system environment. ARSSUPPORT
archives all files into one compressed file,
arssupport.zip,
and places this file in the
odsupport subdirectory
of the output directory.
Examples
java -cp ./arssupport.jar com/ibm/cm/od/arssupport -h
java -cp ./arssupport.jar com/ibm/cm/od/arssupport -o c:\pmr11256 -l -u admin
java -cp ./arssupport.jar com/ibm/cm/od/arssupport -o . -I instance -l -m 28 -u admin