Defining service policy rules
Service policy rules define the service policy goal to use for a single piece of incoming work. This is done by associating a transaction class with a Boolean expression. Each transaction class is associated with exactly one service policy goal. The Boolean expression can be customized to match any specific piece of work.
Before you begin
Define a service policy to categorize and prioritize work requests. See the topic on defining a service policy for more information.
About this task
Avoid trouble: The default rule for HTTP service and routing policy rules is
not supported at the on demand router (ODR) level. You can use the Routing policy HTTP
rules console page to add, delete, or move routing rules but you cannot use the console
page to perform an If no routing rules apply action. To create a rule which
applies when no routing rules apply, add a rule and set the priority of the rule higher than all
other rules.
Procedure
- Select OK. . Click
- From the Service policies tab, expand the work request type and the work class for which you want to create a rule, and click .
-
Select the type of rule, such as Group ID
This displays the rule builder panel. Continue to build a rule, specify the transaction class, or click OK
-
Click the new rule to set its operators.
A predefined set of operators displays for the type of rule condition that is selected.
-
Select the operator that you want to use and enter the appropriate information in the provided
field.
For example, you can classify incoming requests for the StockTradeWork work class by a group ID to use a different transaction class.
- Select the (=) operator and type HTTP in the provided field, to provide a different transaction class for HTTP requests.