Gathering diagnostic information
Before you report a problem with IMS DEDB Fast Recovery to IBM® Software Support, you need to gather the appropriate diagnostic information.
Provide the following information for every IMS DEDB Fast Recovery problem:
- A clear description of the problem and the steps that are required to recreate the problem
- All messages the that were issued preceding and following the problem
- The timestamps of the messages
- Product release number and the number of the last program temporary fix (PTF) that was installed
- The version of IMS that you are using and the type and version of the operating system that you are using