Gathering diagnostic information

Before you report a problem with IMS DEDB Fast Recovery to IBM® Software Support, you need to gather the appropriate diagnostic information.

Provide the following information for every IMS DEDB Fast Recovery problem:
  • A clear description of the problem and the steps that are required to recreate the problem
  • All messages the that were issued preceding and following the problem
  • The timestamps of the messages
  • Product release number and the number of the last program temporary fix (PTF) that was installed
  • The version of IMS that you are using and the type and version of the operating system that you are using