To isolate and resolve problems with your IBM® software, you can use the troubleshooting
and support information. This information contains instructions for
using the problem determination resources that are provided with your IBM products.
Troubleshooting a problem
Troubleshooting is a systematic
approach to solving a problem. The goal of troubleshooting is to determine
why something does not work as expected and how to resolve the problem.
Searching knowledge bases
You can often find solutions to problems by searching IBM knowledge bases.
You can optimize your results by using available resources, support
tools, and search methods.
Communities on Service Management Connect
Connect, learn, and share with Service Management professionals:
product support technical experts who provide their perspectives and
expertise.
Getting fixes
A product fix might be available to resolve your
problem.
Getting fixes from Fix Central
You can use Fix Central to find the fixes that
are recommended by IBM Support
for various products. With Fix Central, you can search, select, order,
and download fixes for your system with a choice of delivery options.
A Tivoli® product fix might
be available to resolve your problem.
Contacting IBM Software Support
IBM Software
Support provides assistance with product defects, answering FAQs,
and performing rediscovery.
Exchanging information with IBM
To diagnose or identify a problem, you might
need to provide IBM Software
Support with data and information from your system. In other cases, IBM Software Support might provide
you with tools or utilities to use for problem determination.
Subscribing to Support updates
To stay informed of important information about
the IBM products
that you use, you can subscribe to updates.