Resolving browser display problems with administration tools

If you use Microsoft Internet Explorer V8 or higher to access IBM Process Center console, IBM Process Admin Console, IBM Performance Admin console, or IBM Process Portal, you can have trouble viewing the page contents in the browser.

About this task

The following information guides you through the process of dealing with various browser display problems that may occur when using IBM® Business Process Manager.

To ensure all of the pages in these administration tools load correctly, run Internet Explorer in Compatibility View. See the Internet Explorer documentation for details on enabling Compatibility View.
Note: This limitation does not apply to the WebSphere Application Server administrative console.
Process Center Console and Process Admin Console might require additional security configuration. If you are using Internet Explorer V8 or V9, the browser might respond with security-related errors. If your browser returns security-related errors, perform the following actions:
1. For Internet Explorer V8, make sure that the Enable native XMLHTTP support option is selected. Navigate to Tools > Internet Options > Advanced > Security.
2. For Internet Explorer V9, add the Process Center Console and Process Admin Console URLs to the set of trusted sites. Navigate to Tools > Compatibility view settings.
When using Microsoft Internet Explorer to open the Process Center console or the Process Admin console, Internet Explorer might deliver the following security warning:
```
Do you want to view only the webpage content that was delivered securely? 
This webpage contains content that will not be delivered using a secure HTTPS connection, which could compromise the security of the entire webpage.
```
This is caused by the fact that some of web based applications included in IBM Business Process Manager load some images using HTTP.
To resolve the issue, do one of the following:
- When presented the security warning pop-up window, click No.
- Change the browser settings to enable mixed content by clicking Tools > Internet Options > Security > Custom Level > Display mixed content: Enable.
When exporting a process application from the Process Center using an HTTPS URL like https://9.115.196.249:9443/ProcessCenter in Microsoft Internet Explorer, you might receive the following error message:
```
Unable to download ImportExportServlet from 9.115.196.249
```
To resolve this issue make sure that the Do not save encrypted pages to disk option is not selected. Navigate to Tools > Internet Options > Advanced > Security.
When exporting a process application snapshot from the Process Center repository in Process Designer, you might receive the following error message:
```
Unable to download ImportExportServlet 
```
To resolve this issue, you might need to clear the selected Internet Explorer V9 Do not save encrypted pages to disk option. See Microsoft Support.