Troubleshooting: Enabling the VM Managers panel

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If you use the central VM Manager Tool, and the VM Managers panel is disabled, it is most likely that the BigFix® server does not have Web Reports configured, or the installation of the VM Manager Tool failed. It can also occur when the BigFix user that is used to connect to the BigFix console does not have sufficient rights.

Before you begin

Before you perform the following steps, ensure that the BigFix user that is used to connect to the BigFix console is a Master Operator. If you do not want to use the Master Operator, you can create a dedicated user that fulfills the following requirements:

Is assigned the IBM License Reporting (ILMT) v9 site
Is assigned computers that you are going to monitor, and the computer where the BigFix server is installed
Has the following permissions: Can use REST API, Can use Console, Custom Content, Can Create Actions

The option is supported starting from BigFix 9.5.

About this task

The following procedure applies to the central VM Manager Tool.

Procedure

Install Web Reports.
The Web Reports component is typically installed together with the BigFix server. If you skipped the installation of Web Reports, complete one of the following steps depending on the operating system of the computer, where the BigFix server is installed.
- For Windows systems, see: Installing Web Reports.
- For Linux systems, start the installation, start the installation of BigFix. Choose, the Production installation and when prompted for the installation of components, choose Web Reports only.
```
Features you want to install:
[1]  All Components (Server, Client, and WebReports)
[2]  Server and Client Only
[3]  WebReports Only
Choose one of the options above or press <Enter> to accept the default: [1]
```
If automatic installation of the VM Manager Tool failed, install it manually on the BigFix server.
1. Ensure that the computer on which you want to install the VM Manager Tool meets software requirements. For more information, see: VM Manager Tool installation requirements.
2. Log in to the BigFix console.
3. In the navigation tree, click Sites > External Sites > IBM License Reporting (ILMT) > Fixlets and Tasks.
4. Select Install VM Manager Tool version number, and then click Take Action.
5. Select the BigFix server as target computer, and click OK.
Schedule upload of the collected data.
By default, upload of the collected data is scheduled automatically. However, if the automatic installation of the VM Manager Tool failed, you need to schedule the upload manually.
1. Log in to the BigFix console.
2. In the navigation tree, click Sites > External Sites > IBM License Reporting (ILMT) > Fixlets and Tasks.
3. Select Schedule VM Manager Tool Scan Results Upload.
4. In the Description section, enter the upload frequency in hours.
5. Select the BigFix server as the target computer, and click OK.
  
  Note: All options in the Execution tab are disabled. The frequency can be specified only in the Description section.

Results

You installed Web Reports and the VM Manager Tool, and scheduled upload of data from VM managers. The VM Managers panel should now be accessible.