Before you begin
To start a remote control session through a broker, obtain
a session connection code from the controller user who is starting
the remote control session.
About this task
When a controller user needs to start a remote control session
through the internet to reach your machine, they start the session
from the
IBM® Endpoint
Manager for Remote Control server
GUI and a broker is used to make the required connection. To connect
to this remote control session, you require a connection code which
is obtained from the controller user. To connect to a remote control
session using the connection code provided, complete the following
procedure.
Procedure
Enter the connection code on the target
computer by following the steps relevant to the target operating system. Note: If the target is newly installed, the Enter Connection
Code option is unavailable until the target contacts the server for
the first time.
- Windows target
- Choose the appropriate method to enter the connection code:
- Right-click the target notification icon and select Enter
Connection Code.
- Open the target UI and select .
Type the connection code and click Connect.
- Linux target
- Open the target UI and select .
- Type the connection code and click OK.
Results
If a successful connection is made to a broker,
the connection code is verified, and the session is authenticated
by the server, the remote control session begins automatically. If
the Enable user acceptance for incoming connections policy
is enabled in the session policies, the target user can accept or
reject the session request. After the session starts, the features
and functions that are available depend on the server policies and permissions
that are set for the session.
If
the broker connection cannot be made, the connection code cannot be
verified or the target is not authenticated by the server, you are
given the option to try the connection option again. When you click Try
Again, the Connection Code window is displayed and you
can re-enter a connection code. If you click Cancel, the connection
attempt to the broker is terminated and the remote control session
is not established.