Overview
ITCAM for Transactions delivers a comprehensive, unified transaction tracking management system that runs on a single, consolidated infrastructure with a tightly integrated user interface. Because problem isolation in today's complex IT environments can often take hours or days and can result in lost time, lost revenue, and low customer satisfaction, ITCAM for Transactions helps you rapidly isolate problem components which speeds up diagnosis and service restoration before poor customer experiences can directly affect revenue.
ITCAM for Transactions offers
the following benefits:
- Integrates with the Tivoli Enterprise Portal in IBM Tivoli Monitoring so you can manage the entire enterprise with a single user-interface and quickly navigate views. This integration means that you do not need to learn multiple tools with different user interfaces so you can experience a faster return on investment.
- Provides several components for measuring internet services and response times, and tracking transactions, so that you can identify any problems when they occur or even before they occur, and isolate the problems to a specific part of your IT environment. ITCAM for Transactions also integrates with IBM Tivoli diagnostic tools such as Tivoli Business Service Manager, ITCAM for Application Diagnostics, and Tivoli OMEGAMON XE so that you can potentially diagnose and analyze any problems and then hand the details to the appropriate specialist to take corrective action.
- Provides the Application Management Console, so you can have an immediate view of your entire enterprise as a physical mapping of platforms, systems, monitoring agents, and monitored resources that shows operational status with links to the underlying component workspaces.
- Reduces the costs for IT lifecycle operations, support, and development through proactive, real-time, and automated problem resolution by providing an end-to-end view of services, transactions, and associated resources across platforms and subsystems.
- Reduces the time between problem identification and problem resolution by automatically identifying problem components in a transaction.
- Reduces the need for costly and hard-to-find subject matter experts.
- Increases revenue and customer satisfaction by maintaining service level agreements.
- Increases the performance and availability of business-critical applications, including portal and service-oriented architecture (SOA) based technologies.
- Provides role-based user interfaces so you can provide the right level of information to the right user for help with quick problem identification, seamless hand off, and problem resolution.
- Integrates performance, availability, and problem identification
information with several other IBM® Tivoli® products to help deliver
even greater value. You can use response time information with the
following products:
- IBM Tivoli Performance Analyzer to identify trends.
- IBM Tivoli Business Service Manager to identify the impact to overall business services.
- IBM Tivoli Provisioning Manager to take provisioning actions to help prevent SLA breaches.
- IBM Tivoli Monitoring to determine if resource monitors (for CPU, memory, disk utilization, and so on) reveal the cause of problems. See Integration with IBM Tivoli Monitoring.
ITCAM for Transactions includes
the following components:
- Internet Service Monitoring, which
provides the tools to identify availability and response time problems
and monitors to test the availability and performance of various internet
services, including monitoring web sites, web-based e-commerce applications,
and electronic mail (as well as the underlying services such as DNS,
LDAP, and SMTP on which those services rely).
See About Internet Service Monitoring for more information.
- Response Time, which
focuses on the end user experience, both real and simulated, by monitoring
web transactions, playing back recorded scripts, and real user desktop
experiences. Response Time includes
the following components:
- Application Management Console and Application Management Configuration Editor
- Robotic Response Time
- Web Response Time
See About Response Time for more information.
- Transaction Tracking, which
delivers an end-to-end view of response times across systems to quickly
help isolate the cause of response time and availability problems. Transaction Tracking includes the following
components:
- Transaction Collector
- Transaction Reporter
- Transaction Tracking API
- CICS TG Transaction Tracking
- CICS TXSeries Data Collector
- Data Collector for WebSphere Message Broker
- MQ Tracking
- Tuxedo Tracking
- WASTT
- ITCAM for SOA Log File Service
- Transaction Tracking for z/OS
- Transactions Base
- CICS TG Transaction Tracking
- CICS Tracking
- IMS Tracking
- MQ Tracking for z/OS
- Transaction Tracking also
integrates with:
- Robotic Response Time
- Web Response Time
- ITCAM for Application Diagnostics
- ITCAM for J2EE
- ITCAM for SOA
- Tivoli Business Service Manager
- Optim Performance Manager
- WebSphere Application Server
- IBM HTTP Server
- IBM Tivoli OMEGAMON XE for CICS
- IBM Tivoli OMEGAMON XE for IMS
- IBM Tivoli OMEGAMON XE for Messaging
- Monitoring Agent for Microsoft .NET Framework
- Monitoring Agent for Microsoft Internet Information Services
- Monitoring Agent for Active Directory
See About Transaction Tracking for more information.