Considerations for installing Response Time

Before installing Response Time monitoring agents, ensure that the following conditions are satisfied.

  • You must have Administrator privileges to install Response Time monitoring agents.
    Important: On Windows systems, install agents using a local Administrator account rather than a domain account, such as an account defined by Active Directory. If the default Administrator account is not available, create a new local user account and add that account to the local Administrators’ group. You can then install agents using the new local user account.
  • Do not install multiple copies of the same agent on the same computer.
  • For Application Management Console:
    • Install only one Application Management Console agent (which is also the robotic script file depot) in the IBM Tivoli Monitoring environment.
    • Install the Application Management Console close to the Tivoli Data Warehouse database in the same subnet. You can install Application Management Console on the same computer as the Warehouse Proxy or Summarization and Pruning agents.
    • Ensure that the Application Management Console is accessible to script developers so that they can upload scripts. The Application Management Console acts as the robotic scripts repository.
    • Connect directly to the Hub Tivoli Enterprise Monitoring Server for the most efficient profile distribution and data display in the Tivoli Enterprise Portal workspaces. Connecting directly to the Hub Tivoli Enterprise Monitoring Server also removes any potential synchronization problems.
    • Install the Application Management Console on its own server-class computer if you are monitoring more than 50 agents or if you are using Response Time to monitor a high volume web site generating thousands of transactions per hour. In test environments, Application Management Console can be on the same computer as the Tivoli Enterprise Monitoring Server and the Tivoli Enterprise Portal.
  • When installing Robotic Response Time (t6), you must manually stop any applications that use ARM before starting the installation.
  • If you have a previously installed Response Time Tracking Version 6.1, you must uninstall it from your environment and verify that the following .DLL files are deleted before installing Robotic Response Time:
    • c:\windows\system32\libarm4.dll
    • c:\windows\system32\libarm32.dll
    • c:\windows\system32\armjni4.dll
    • c:\windows\system32\armjni.dll
    • c:\windows\system32\armcli.dll
    • c:\windows\system32\libarm4net.dll
    where c:\windows\system32 is the Windows SYSTEM32 directory.
  • Before installing the Web Response Time agent, you must install the following prerequisites:
    • Windows Network Monitor or Windows packet capture library (see Installing Windows packet capture library).
    • Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) (see the Microsoft web site download center for more information)

    If you do not install these packages before you install Web Response Time, the kfcmserver process does not start, and response time data is not displayed in the Tivoli Enterprise Portal.

  • If you want to perform a Remote Deployment, see Working remotely for further information.
  • Tivoli Enterprise Management Agent Framework. If you are installing on 64-bit Windows, UNIX, or Linux systems with IBM Tivoli Monitoring V6.3.0.1 or later components installed, install the 32-bit Tivoli Enterprise Management Agent Framework from the IBM Tivoli Monitoring installation media before installing ITCAM for Transactions agents.
Parent topic: Planning to install Response Time