Upgrading Internet Service Monitoring

Upgrade Internet Service Monitoring components to the latest version using an installer. The installer updates Internet Service Monitoring and its support files. Run the installer on each computer that has Internet Service Monitoring installed.

Before you begin

Restriction: You can upgrade to Internet Service Monitoring V7.4 automatically only from Internet Service Monitoring V7.3.0.1 or V7.3. If you have an earlier version of Internet Service Monitoring installed, first upgrade to V7.3.0.1, and then upgrade to Internet Service Monitoring V7.4.

For information about obtaining the latest version, see the Download information on the ITCAM for Transactions Information Center.

Remember:

If you are upgrading from Internet Service Monitoring V7.3, also save a copy of the ismconfig.props file to a temporary directory so that you can restore the file after you have upgraded. This properties file is installed with the Tivoli Enterprise Portal desktop client and Tivoli Enterprise Portal Server support package. You can find both the properties file and the Internet Service Monitoring Configuration command in the following locations:

For the Tivoli Enterprise Portal desktop client:
- For UNIX systems, $CANDLE_HOME/$ARCH/cj/lib
- For Windows systems, %CANDLE_HOME%\CNP
For the Tivoli Enterprise Portal Server support package:
- For UNIX systems, $CANDLE_HOME/$ARCH/cw/classes
- For Windows systems, %CANDLE_HOME%\CNB\classes

You can run Internet Service Monitoring Configuration from either path. The Internet Service Monitoring Configuration command is called:

On UNIX systems, ismconfig.sh
On Windows systems, ismconfig.cmd

Ensure that you upgrade all of the following components in IBM Tivoli Composite Application Manager for Transactions to the latest release on all relevant computers:

Internet Service Monitoring
Tivoli Enterprise Monitoring Server support
Tivoli Enterprise Portal Server support
Tivoli Enterprise Portal support

About this task

This procedure describes how to upgrade Internet Service Monitoring on Windows. The procedure is similar for the other operating systems and similar to the full installation.

Procedure

To upgrade Internet Service Monitoring for all components installed on a particular computer:

Log on as a user with administrative privileges.
Stop the Databridge and monitor services. (On UNIX systems, also stop the processes.)
Save any files that you may need to later restore, such as ismconfig.props.
From the DVD or downloaded and extracted package, double-click setup.exe to start the installation wizard.
On the Welcome window, click Next.
On the Install Prerequisites window, options to ensure that you have the correct version of IBM® GSKit or IBM Java™ are selected. Click Next. The required software is installed automatically.
On the Software License Agreement window, read the agreement and click Accept.
On the Select Features window, the components installed on the computer are selected. Expand Tivoli Enterprise Monitoring Agents, ensure all appropriate options are selected, and click Next.
On the Agent Deployment window, select Internet Service Monitoring if you want to deploy to a remote location by using the Tivoli Enterprise Monitoring Server and click Next. If you are installing locally, do not select any agents.
See Working remotely for further information.
On the Start Copying Files window, review the settings and if correct, click Next. Click Yes in the confirmation dialog box to start copying files. A Setup Status window informs you about the progress of the installation.
On the Setup Type window, select all configuration options and click Next.
You can delay some configuration until after installation if required. The following steps assume that all configuration options are selected.
On the Configuration Defaults for Connecting to a TEMS window and subsequent summary window, check the settings and click OK.
Internet Service Monitoring is upgraded, configured, and started. The InstallShield Wizard Complete window opens when installation is complete. Click Finish.
Restore any files that you preserved, such as ismconfig.props.
Restart the Internet Service Monitoring agents.

What to do next

After upgrading Internet Service Monitoring on UNIX systems, re-configure the agent to reestablish connection to Tivoli Enterprise Monitoring Server.

Use the Manage Tivoli Enterprise Monitoring Services console or the command itmcmd config -A is. See Configuring Internet Service Monitoring for further information.

Update Internet Service Monitoring components installed on other computers to the latest Internet Service Monitoring version.

Ensure that you also upgrade Tivoli Enterprise Monitoring Server support, Tivoli Enterprise Portal Server support, and Tivoli Enterprise Portal support.

If your existing profiles were created using ismbatch and you now want to view the monitor results and edit the profiles in the Tivoli Enterprise Portal, import the profiles using ismconfig. To import the profiles:

For UNIX systems, run $CANDLE_HOME/$ARCH/cj/lib/ismconfig.sh -file filename
For Windows systems, run %CANDLE_HOME%\CNP\ismconfig.cmd -file filename

where filename indicates a text file containing ismbatch commands. For example:

-add monitor=http profile=testprofile server=testserver1
-add monitor=http profile=testprofile server=testserver2
-add monitor=icmp profile=testprofile server=testserver3

Tip: Use the -u parameter to specify the user name in each ismconfig command:

$CANDLE_HOME/arch/cj/lib/ismconfig.sh [-u username] -command[parameter=value ...]

After the profiles are imported they can be managed in the Tivoli Enterprise Portal.

Important: After upgrading, you may need to stop and restart all situations on the Tivoli Enterprise Portal to ensure that situation action commands are sent correctly and the bridge and monitors are started.