Browser Based Replay

The cxImpact Browser Based Replay (BBR) feature enables users to replay visitor sessions directly through a web browser.

You can use the Browser Based Replay interface to review in real time all pages in visitor sessions as they are displayed to the user. Or, you can quickly step through selected pages to identify issues that occurred during the session.

The following terms are frequently used:
Replay
A replay is the display of the visitor's experience with your web application. By assembling all of the requests, responses, and related data in the sequence of the visitor session, the Tealeaf® system can replay the session through Browser-Based Replay to accurately mimic the visitor experience.
You can replay both active sessions and completed sessions.

Additionally, users with Admin authorization can view page load details in real-time to assist with diagnostics and to help identify specific files that might be the cause of discrepancies in fidelity.

For information about how to use real-time logging of Replay Server, see "Using real-time page load logging information for session diagnostics" in the IBM Tealeaf cxImpact Administration manual.

For information about how to configure the Replay Server to use real-time logging, see "Replay Server Configuration" in the IBM Tealeaf CX Configuration manual.

Active session
An active session is a visitor session with the web application to which the visitor is adding pages right now by browsing the website.
During replay of active sessions, BBR automatically refreshes active sessions on a periodic basis. When an active session is refreshed, the currently displayed page is not refreshed. When UI events are part of the current page, a refresh can cause replay to jump to the previous standard page and disrupt the replay.
Completed session
A completed session is a visitor session that the visitor has completed or abandoned or that has been timed out by Tealeaf.

Browser Based Replay runs entirely within the Portal and requires no additional software installation for Tealeaf users.

Note: BBR maintains and forwards to your browser the required Set-Cookie headers to properly replay a session. To ensure that the Portal cookies are maintained, Tealeaf resends them at the end of each request. If the maximum number of permitted cookies is exceeded, the oldest cookies in your browser are discarded, which enables BBR replay and your Portal session to be sustained.

BBR is an alternative to Tealeaf's IBM® Tealeaf CX RealiTea Viewer (RTV) desktop application, which must be installed on each user's desktop system as an advanced search and replay system.

Primary functions of Browser Based Replay

You can use BBR to complete the following functions:
  • Replay visitor sessions or track live visitor sessions as they occur.
    • Replaying active sessions as they occur enables you to provide real-time customer support for customers and to diagnose web application issues that you are personally experiencing.
  • Show visitor input, such as entered text, selected menu options, and clicked links or buttons.
  • Track activities that occur on different views of a dynamic page.
  • View the raw request and response data.
  • Drill down into session details.