This information helps you to understand and plan for the service and support options based on your requirements. You will learn about the tools and options you can use to connect to the service and support organization. If you need to perform manual problem analysis on your server, the troubleshooting information will help you understand, isolate, and resolve problems. Sometimes you will be able to resolve a problem on your own; at other times you will need to gather information to help the service technicians or call center to resolve your problem in a timely manner.
Your IBM® Systems and IBM eServer™ hardware are equipped with tools to help you determine when you need to perform service or call for help. These servers have the capability to either automatically, or under your control, send information to the service and support organization to help them solve your problem.
Also, with your authorization, the system has the capability to allow the service and support organization to remotely connect to your system to assist you with your problem.
If you need to perform manual problem analysis on your server, the troubleshooting information will help you understand, isolate, and resolve problems. For example, if the system attention light is on, you can find out what it means. For details, see System attention light overview. Also, you can look up reference codes to understand what they mean and actions you can take to resolve them. For details, see Reference code list for customers. Sometimes you will be able to resolve a problem on your own; at other times you will need to gather information to help the service technicians or call center resolve your problem in a timely manner.