Transmit service information so that it can be used for
problem determination.
IBM provides personalized Web functions that
use information collected by IBM® Electronic Service Agent™. To use these functions, you must first register on the IBM Registration website at http://www.ibm.com/account/profile.
To authorize users to use the Electronic Service Agent information
to personalize the Web functions, see Authorizing users to view collected system data. For
more information about the benefits of registering an IBM ID with your
systems, see http://www.ibm.com/support/electronic.Note: You
should transmit service provider information as soon as the HMC is
installed and configured for use.
To transmit service information, complete the following steps:
- In the navigation area, click Service Management.
- In the content area, click Transmit Service
Information.
- Click one of the following tabs:
- Transmit. Use this page to schedule when to transmit service
data to your service provider (specifying frequency in days and time
of day) and how you want to transmit the service and performance management
information.
- FTP. Use this page to configure the File Transfer Protocol (FTP) information for the FTP
server, with or without a firewall, for off loading a copy of the service information. The service
information contains extended error data that consists of problem related-data that are opened on
the Hardware Management Console (HMC) for the HMC or managed system. The HMC auto-fills the FTP
panel. This FTP panel is not used for uploading data to IBM.
- Transmit Service Data to IBM. Use this page to provide the ability
to send information that is stored on the HMC hard disk that can be
used for problem determination. The data may be traces, logs, or dumps
and the destination for the data may be the IBM Service Support System, a diskette, USB flash
memory drive, or a DVD-RAM. Before you can send information to the IBM Service Support System, Phone
Server and Remote Service must be enabled.
- Complete the tasks in the Transmit Service Information
window, and click OK.
