Connecting to service and support using the telephone and modems
Describes how to configure the HMC as a call-home server using modem access to IBM® support.
Note: Internet virtual private network (VPN) and dial-up connection
types are available only on HMC version 8.2.0 or earlier.
Before
you begin this task, ensure that:
- You have an dedicated analog telephone line available.
- You have the information required to configure the modem. For more information, see Preparing for HMC configuration.
- Customer contact information has been configured. You may verify this by going to the HMC interface and clicking Service Management > Manage Customer Information.
- Ensure you have the following information available:
- The type of analog line; that is, tone or pulse. Most lines are tone, but some are in use that are the older rotary or pulse type.
- Whether the line presents a dial tone when the telephone is picked up. Most telephones do, but some are in use that do not.
- Whether a dial prefix string is required. A dial prefix string is a number or series of numbers that allow access to an outside line.
To configure the HMC as a call-home server using modem access
to IBM support,
do the following:
- In the navigation area, click Service Management.
- In the Connectivity section, click Manage Outbound Connectivity.
- Click Configure
- In the Outbound Connectivity Settings window, select Enable local system as call-home server.
- Accept the agreement.
- In the Outbound Connectivity Settings window, click the Local Modem tab.
- On the Local Modem page, select the Allow local modem dial for service checkbox.
- On the Local Modem page, select the Modem Configuration checkbox.
- In the Customize Modem Settings window, click Dial type, Tone or Pulse. If the line presents a dial tone when the receiver is taken off the hook, select the Wait for dial tone checkbox. Fill in any dial prefix string that is required to obtain an outside line.
- Click OK.
- On the Local Modem page, click Add.
- Select a number from the list.
- If this is a local number, remove the area code from the Telephone number field.
- In the Add Telephone Number panel, click Add.
- In the In the Customize Modem Settings panel, click Test.
- In the Test Telephone Number panel, click Start.
- Verify that the test completes successfully.
- In the Test Telephone Number window, click Cancel.
- You can configure up to five telephone numbers. Configure at least two telephone numbers (a primary and a backup). The numbers will be attempted in the order that they are configured. To add additional numbers to the callable list, repeat the steps in this procedure.
- In the Outbound Connectivity Settings window, click OK.
