Connecting to service and support using a LAN-based VPN

Configure the call-home server using VPN.

Note: Internet virtual private network (VPN) and dial-up connection types are available only on HMC version 8.2.0 or earlier.
Before you begin this task, ensure that:
  • The network administrator has verified that connectivity is allowed. For more information, see Preparing for HMC configuration.
  • The adapter designated as eth1 (the one that is designated as an open network) is used. For more information, see Choosing network settings on the HMC.
  • An Ethernet cable physically connects the HMC to the LAN.
  • Customer contact information has been configured. Verify this situation by clicking Service Management > Manage Customer Information on the HMC interface.

To configure the call-home server using VPN, do the following:

  1. In the navigation area, click Service Management.
  2. In the Connectivity section, click Manage Outbound Connectivity.
  3. Click Configure
  4. In the Outbound Connectivity Settings window, select Enable local system as call-home server.
  5. Accept the agreement.
  6. In the Outbound Connectivity Settings window, click the Internet VPN tab.
  7. On the Internet VPN page, select the Allow A VPN and an existing Internet connections for service .
  8. On the Internet VPN page, click Test checkbox.
  9. In the Test Internet VPN window, click Start.
  10. Verify that the test completes successfully.
  11. In the Test Internet VPN window, click Cancel.
  12. In the Outbound Connectivity Settings window, click OK.
Parent topic: Configuring the local console to report errors to service and support


Last updated: Mon, April 13, 2020